The first messengers we chose for implementing the chatbot were WhatsApp and Facebook Messengers, as these are the most popular messengers in Azerbaijan. Thanks to the chatbot, the workload on the support centers is minimized, and the bank received not only an additional communication channel, but also profits, in the form of new customers.
Chatbots.Studio has managed to build an unprecedented product on our customer’s market. On the very first day of the launch, the product immediately attracted 100 active customers. Having observed the activity of the users, we could conclude that the chatbot’s functionality is highly relevant and meets the users’ expectations.
It is expected that after some time, 100% of entrepreneurial clients will be serviced remotely through a messenger. This will help reduce the number of physical banks in the network. Thus, thanks to our chatbot platform, the bank improved the quality of service for current customers and managed to return some of the previous ones. With the help of the chatbot, we plan to take a significant market share in Azerbaijan by the end of 2020.