On June 30, an online conference Finbot 2020 was held – a case conference on chatbots, robots in voice channels and virtual assistants for banks, at which Igor Luzhansky (Co-founder of Chatbots.Studio), together with Vladimir Yastrebkov (Head of the Directorate...
According to Sberbank, in the fourth quarter of 2019, the share of non-cash payments in Russia for the first time exceeded half of the total expenses of residents of the Russian Federation, amounting to 50.4%. In this article, we will look at the competitive...
Apple Business Chat for banking is a mobile banking trend that will continue to grow in 2020. Business Chat is a new communication platform that allows businesses to communicate with customers through iMessage, and customers can quickly chat with the bank using native...
Nowadays we can see a trend towards the digitalization of MFI business processes. Large market players create websites, mobile applications, chatbots in instant messengers, where “robots” algorithms serve potential customer loans and processing loan approval...
One of the most popular trends in banking is chatbot implementation, as a part of internet banking. Someone thinks that chatbot is a specific and separate digital channel. Actually, a chatbot is a mandatory continuation of Internet banking. It is not a good idea to...
Banks use a lot of channels to connect with existing clients. There are offline offices, online support with live agents, etc. And plenty of ways to collect audiences for these channels are already known. Now, a common marketing channel is a mobile application. But...
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